Refund policy
Your Satisfaction Comes First
Because Trust Matters
Refund Policy
We want you to have a great experience with us. If for any reason you’re not satisfied with your purchase, we’re here to help.
Eligibility for Refund
- Refund requests must be made within 7 days of the purchase date.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order ID / invoice) is required.
How to Request a Refund
To initiate a refund, please contact us at [your support email / contact page] within 7 days of purchase. Our team will guide you through the process.
Refund Processing
- Once your request is approved, the refund will be processed to your original method of payment.
- Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
- Products that are damaged due to misuse
- Items returned after 7 days of purchase
- Opened or partially consumed food products (for hygiene and safety reasons)
Need Help?
If you have any questions about our refund policy, feel free to reach out — we’re always happy to assist.